Troubleshooting

HP Printer Not Scanning — Scan to PC Fix

2026-09-29•Printer Support Team

If your HP printer still prints but will not scan, the print path is fine — the scan software, USB/WiFi discovery, or ADF sensor is the problem. Do not reinstall toner or ink first.

Quick scan checks

Confirm the printer shows Ready and is on the same network as the PC (or use a known-good USB cable for a test)
Open HP Smart → Scan. If the printer is missing there, also check HP Smart cannot find printer
On Windows, open Windows Scan or Fax and Scan and select the HP scanner device, not only the print queue
Lift the scanner lid and try a flatbed scan. If flatbed works but the ADF fails, clean the ADF rollers and check for a stuck sheet

Driver and software fix

Windows 11 often installs a print-only driver. Download the full feature software for your model from HP, or use HP Smart with the complete scan component. After install, reboot once, then remove duplicate HP queues under Printers & scanners.

If the printer is offline for print and scan together, start with printer offline or WiFi not connecting.

Still not scanning?

Tell us the model and whether you scan over USB or WiFi. Call (888) 423-7757 — available 24/7.

What should I do if my printer keeps jamming paper?

If your printer keeps jamming, first turn off and unplug the printer. Gently remove any stuck paper (pull in the direction of paper flow, never force it). Check for torn pieces of paper, clean the paper path with a lint-free cloth, ensure you're using the correct paper type and size, don't overload the paper tray, and make sure the paper guides are properly adjusted. If jams persist, there may be a mechanical issue requiring professional repair.