HP LaserJet Pro MFP M428dw Driver Installation, WiFi Setup & Troubleshooting Guide 2025

The HP LaserJet Pro MFP M428dw is a reliable monochrome laser all-in-one printer with duplex printing and wireless connectivity. This guide covers HP LaserJet Pro MFP M428dw driver installation, WiFi setup, and troubleshooting for Windows 10, Windows 11, and macOS.

HP LaserJet Pro MFP M428dw Driver Download

Download the latest HP LaserJet Pro MFP M428dw drivers from HP's official website:

1. Visit support.hp.com
2. Enter "LaserJet Pro MFP M428dw" in the search box
3. Select your operating system (Windows 10/11 or macOS)
4. Download the HP Universal Print Driver or Full Feature Driver
5. Run the installer and follow the setup wizard

Installing HP LaserJet Pro MFP M428dw Drivers on Windows

Method 1: HP Smart App (Recommended)

1. Download HP Smart from Microsoft Store
2. Open HP Smart and click "Add Printer"
3. Select "Set up a new printer"
4. HP Smart will automatically detect and install HP LaserJet Pro MFP M428dw drivers
5. Follow on-screen instructions to complete setup

Method 2: Manual Driver Installation

1. Download HP LaserJet Pro MFP M428dw driver package from HP website
2. Extract the downloaded file
3. Run setup.exe as Administrator
4. Select "Install Printer Driver"
5. Choose connection type (USB, WiFi, or Network/Ethernet)
6. Complete the installation wizard

HP LaserJet Pro MFP M428dw WiFi Setup

Using HP Smart App

1. Download HP Smart app on your phone or computer
2. Open HP Smart and tap "Add Printer"
3. Select "Set up a new printer"
4. Choose "HP LaserJet Pro MFP M428dw" from discovered printers
5. Enter your WiFi network password
6. Wait for printer to connect (1-2 minutes)
7. Verify connection status in HP Smart app

Using Printer Control Panel

1. On printer control panel, press Setup button
2. Navigate to "Network" > "Wireless Setup Wizard"
3. Select your WiFi network from the list
4. Enter WiFi password using printer touchscreen
5. Wait for printer to connect to WiFi

HP LaserJet Pro MFP M428dw Troubleshooting

Issue: "Driver Not Found" Error

Solution:

1. Uninstall existing HP LaserJet Pro MFP M428dw driver from Device Manager
2. Restart your computer
3. Download fresh driver from HP website
4. Install driver in Administrator mode

Issue: HP LaserJet Pro MFP M428dw Shows Offline

Solution:

1. Check printer is powered on and connected
2. Go to Settings > Devices > Printers & scanners
3. Right-click HP LaserJet Pro MFP M428dw → "Use printer online"
4. Update HP LaserJet Pro MFP M428dw driver if issue persists

HP LaserJet Pro MFP M428dw Driver for Mac

1. Download HP LaserJet Pro MFP M428dw driver from HP website (macOS version)
2. Open downloaded .dmg file
3. Run HP Easy Start or installer package
4. Follow installation wizard
5. Add printer in System Preferences > Printers & Scanners
6. Select WiFi network connection (Bonjour or IP address)

HP LaserJet Pro MFP M428dw Toner Cartridge

HP LaserJet Pro MFP M428dw uses:

• HP 85A Black Original Toner Cartridge (standard yield: ~2,600 pages)
• HP 85X Black High-Yield Toner Cartridge (high yield: ~6,500 pages)

HP LaserJet Pro MFP M428dw Features

The M428dw is a monochrome all-in-one printer with:

• Print, Scan, Copy capabilities
• Automatic Duplex Printing - Print on both sides automatically
• Wireless Connectivity - WiFi enabled

HP LaserJet Pro MFP M428dw Common Issues

Paper Jams

If you experience paper jams:

1. Turn off printer and unplug power cord
2. Open all access doors (front, rear, duplexer)
3. Remove jammed paper carefully (pull in direction of paper flow)
4. Check for torn paper pieces
5. Close all doors and restart printer

Updating HP LaserJet Pro MFP M428dw Drivers

1. Open HP Smart or visit HP Support website
2. Check for HP LaserJet Pro MFP M428dw driver updates
3. Download latest driver version
4. Uninstall old driver first (optional but recommended)
5. Install new HP LaserJet Pro MFP M428dw driver
6. Restart computer and printer

HP LaserJet Pro MFP M428dw Mobile Printing

Print from your phone or tablet to HP LaserJet Pro MFP M428dw:

1. Install HP Smart app on your mobile device
2. Ensure mobile device and HP LaserJet Pro MFP M428dw are on same WiFi network
3. Open HP Smart app and select HP LaserJet Pro MFP M428dw
4. Choose document or photo to print
5. Tap "Print"

HP LaserJet Pro MFP M428dw Specifications

• Print Speed: Up to 38 pages per minute (ppm)
• First Page Out: As fast as 7.3 seconds
• Resolution: Up to 600 x 600 dpi
• Connectivity: USB, WiFi, Ethernet
• Paper Capacity: 250-sheet input tray
• Duplex Printing: Automatic (standard)
• Functions: Print, Scan, Copy

Need Help with HP LaserJet Pro MFP M428dw?

If you're experiencing HP LaserJet Pro MFP M428dw driver issues, WiFi problems, or need help with setup, our expert technicians can help. We provide remote support to install, update, or troubleshoot HP LaserJet Pro MFP M428dw printers. Call +1-888-423-7757 for 24/7 assistance.