HP LaserJet Pro MFP M428fdw/M428fdn Driver Installation & WiFi Setup Guide 2024

The HP LaserJet Pro MFP M428fdw and HP LaserJet Pro MFP M428fdn are powerful monochrome all-in-one printers designed for small to medium offices. This comprehensive guide covers everything you need to know for both models: driver installation, WiFi setup, paper jam troubleshooting, and toner replacement. Whether you're setting up your HP LaserJet Pro MFP M428fdw or M428fdn for the first time or troubleshooting issues, this guide has you covered.

Model Variants Covered

This guide applies to the following HP LaserJet Pro MFP models:

• HP LaserJet Pro MFP M428fdw - Wireless duplex model
• HP LaserJet Pro MFP M428fdn - Network duplex model

Note: The "fdw" suffix indicates Fax, Duplex, Wireless capabilities, while "fdn" indicates Fax, Duplex, Network (wired) capabilities. Both models use the same drivers and have similar setup procedures.

Part 1: HP LaserJet Pro MFP M428fdw/M428fdn Driver Installation

HP LaserJet Pro MFP M428fdw/M428fdn Driver Download

Download the latest drivers for HP LaserJet Pro MFP M428fdw or M428fdn from HP's official website:

1. Visit support.hp.com
2. Enter "LaserJet Pro MFP M428" or your specific model (M428fdw/M428fdn) in the search box
3. Select your operating system (Windows 10/11 or macOS)
4. Download the HP Universal Print Driver or Full Feature Driver
5. Run the installer and follow the setup wizard

Installing HP LaserJet Pro MFP M428fdw Drivers on Windows

Method 1: HP Smart App (Recommended)

1. Download HP Smart from Microsoft Store
2. Open HP Smart and click "Add Printer"
3. Select "Set up a new printer"
4. HP Smart will automatically detect and install drivers for your HP LaserJet Pro MFP M428fdw or M428fdn
5. Follow on-screen instructions to complete setup

Method 2: Manual Driver Installation

1. Download HP LaserJet Pro MFP M428fdw/M428fdn driver package from HP website
2. Extract the downloaded file
3. Run setup.exe as Administrator
4. Select "Install Printer Driver"
5. Choose connection type (USB, Network, or Wireless)
6. Complete the installation wizard

HP LaserJet Pro MFP M428fdw/M428fdn Driver Issues & Fixes

Issue: "Driver Not Found" Error

Solution:

1. Uninstall existing HP LaserJet Pro MFP M428fdw/M428fdn driver from Device Manager
2. Restart your computer
3. Download fresh driver from HP website
4. Install driver in Administrator mode

Issue: HP LaserJet Pro MFP M428fdw/M428fdn Shows Offline

Solution:

1. Check printer is powered on and connected
2. Go to Settings > Devices > Printers & scanners
3. Right-click your HP LaserJet Pro MFP M428fdw or M428fdn → "Use printer online"
4. Update driver if issue persists

HP LaserJet Pro MFP M428fdw/M428fdn Driver for Mac

1. Download HP LaserJet Pro MFP M428fdw/M428fdn driver from HP website (macOS version)
2. Open downloaded .dmg file
3. Run HP Easy Start or installer package
4. Follow installation wizard
5. Add your printer in System Preferences > Printers & Scanners

Part 2: HP LaserJet Pro MFP M428fdw/M428fdn WiFi Setup & Wireless Connection

Note: WiFi setup applies to the M428fdw model. The M428fdn model uses wired network connection.

HP LaserJet Pro MFP M428fdw WiFi Setup Requirements

• HP LaserJet Pro MFP M428fdw printer powered on
• WiFi network name (SSID) and password
• 2.4GHz WiFi network (M428fdw doesn't support 5GHz)
• Computer or mobile device on same network

Method 1: HP Smart App WiFi Setup (M428fdw)

1. Download HP Smart app on your phone or computer
2. Open HP Smart and tap "Add Printer"
3. Select "Set up a new printer"
4. Choose "HP LaserJet Pro MFP M428fdw" from discovered printers
5. Enter your WiFi network password
6. Wait for printer to connect (1-2 minutes)
7. Verify connection status in HP Smart app

Method 2: Printer Control Panel WiFi Setup (M428fdw)

1. On HP LaserJet Pro MFP M428fdw control panel, press Setup button
2. Navigate to "Network" or "Wireless Setup Wizard"
3. Select "Wireless Setup Wizard"
4. Printer will scan for available WiFi networks
5. Select your WiFi network from the list
6. Enter WiFi password using printer keypad
7. Wait for printer to connect to WiFi
8. Print network configuration page to verify connection

Network Setup for M428fdn (Wired Connection)

For the HP LaserJet Pro MFP M428fdn model with wired network:

1. Connect Ethernet cable from printer to router/switch
2. Print network configuration page from printer control panel
3. Note the printer IP address
4. On Windows: Settings > Devices > Add printer > Add printer using IP address
5. Enter printer IP address and complete setup

HP LaserJet Pro MFP M428fdw WiFi Connection Issues

Issue: M428fdw Not Connecting to WiFi

Solutions:

• Ensure printer is within range of WiFi router
• Check you're using 2.4GHz WiFi (not 5GHz)
• Verify WiFi password is correct
• Restart printer and router
• Reset network settings and try again

Part 3: HP LaserJet Pro MFP M428fdw/M428fdn Paper Jam Fix & Troubleshooting

Paper Jam Locations

Paper can jam in several areas of both M428fdw and M428fdn models:

• Input tray: Paper feed area
• Duplex unit: Double-sided printing mechanism
• Output area: Where printed pages exit
• ADF (Automatic Document Feeder): For scanning/copying
• Fuser area: Internal heating component

How to Clear Paper Jam

1. Turn off printer and unplug power cord
2. Remove paper tray and check for stuck paper
3. Open front and rear access doors
4. Gently pull jammed paper in direction of paper flow
5. Check ADF area if scanning/copying
6. Remove all paper fragments
7. Close all doors and restart printer

Part 4: HP LaserJet Pro MFP M428fdw/M428fdn Toner Issues & Replacement

Toner Cartridge

Both HP LaserJet Pro MFP M428fdw and M428fdn use:

• HP 85A Black Original Toner Cartridge (standard yield: ~2,600 pages)
• HP 85X Black High-Yield Toner Cartridge (high yield: ~6,500 pages)

How to Replace Toner

1. Open front access door on your printer
2. Wait for toner carriage to move to replacement position
3. Remove old HP 85A toner cartridge
4. Remove protective tape from new toner cartridge
5. Gently shake new cartridge 3-4 times
6. Insert new HP 85A toner cartridge until it clicks
7. Close front door and wait for calibration
8. Print test page to verify

Need Help with Your HP LaserJet Pro MFP M428fdw/M428fdn?

If you're experiencing any issues with your HP LaserJet Pro MFP M428fdw or M428fdn - whether it's driver problems, WiFi/network connection issues, paper jams, or toner replacement - our expert technicians can help. We provide remote support to install drivers, configure wireless or network settings, troubleshoot paper jams, and assist with toner replacement. Call +1-888-423-7757 for 24/7 assistance.