Troubleshooting

HP LaserJet Pro M404dn Paper Jam Fix - Complete Troubleshooting Guide

2024-12-10•Printer Support Team

Paper jams are common in the HP LaserJet Pro M404dn, but most can be cleared quickly. This guide shows you how to fix paper jams in your HP LaserJet Pro M404dn and prevent them from happening again.

HP LaserJet Pro M404dn Paper Jam Locations

Paper can jam in several areas of the HP LaserJet Pro M404dn:

  • Input tray: Paper feed area
  • Duplex unit: Double-sided printing mechanism
  • Output area: Where printed pages exit
  • Fuser area: Internal heating component

How to Clear HP LaserJet Pro M404dn Paper Jam

Step 1: Turn Off Printer

  1. Press Power button on HP LaserJet Pro M404dn
  2. Wait for printer to fully power down
  3. Unplug power cord from wall outlet
  4. Wait 30 seconds before proceeding

Step 2: Remove Paper Tray

  1. Pull out paper tray from HP LaserJet Pro M404dn
  2. Remove any paper from tray
  3. Check for torn paper pieces
  4. Inspect paper path for obstructions

Step 3: Open Access Doors

  1. Open front access door on HP LaserJet Pro M404dn
  2. Open rear access door if available
  3. Look for visible paper jams
  4. Use flashlight to see inside paper path

Step 4: Remove Jammed Paper

Important: Always pull paper in the direction of paper flow. Never force or pull backward.

  1. Gently grasp jammed paper
  2. Pull slowly in direction paper would normally travel
  3. If paper tears, remove all pieces
  4. Check for small paper fragments
  5. Remove any torn pieces with tweezers if needed

Step 5: Check Duplex Unit (If Equipped)

  1. Open duplex access door on HP LaserJet Pro M404dn
  2. Check for paper in duplex unit
  3. Remove any jammed paper carefully
  4. Close duplex access door securely

Step 6: Reassemble and Test

  1. Close all access doors on HP LaserJet Pro M404dn
  2. Reinsert paper tray with fresh paper
  3. Ensure paper guides are properly adjusted
  4. Plug in power cord
  5. Turn on HP LaserJet Pro M404dn
  6. Print a test page to verify issue is resolved

HP LaserJet Pro M404dn Paper Jam Error Messages

Error 13.XX.XX (Paper Jam)

This error indicates a paper jam in HP LaserJet Pro M404dn. Follow the clearing steps above.

Error 13.01.XX (Input Tray Jam)

Paper jam in input tray area of HP LaserJet Pro M404dn:

  1. Remove paper tray
  2. Check for paper stuck in feed mechanism
  3. Remove jammed paper
  4. Reload paper properly

Error 13.02.XX (Duplex Unit Jam)

Paper jam in duplex unit of HP LaserJet Pro M404dn:

  1. Open duplex access door
  2. Remove jammed paper from duplex unit
  3. Check for torn paper pieces
  4. Close door and retry printing

Preventing HP LaserJet Pro M404dn Paper Jams

  • Use correct paper: Use paper recommended for HP LaserJet Pro M404dn (20-32 lb bond paper)
  • Don't overload tray: Don't exceed maximum paper capacity
  • Adjust paper guides: Ensure paper guides fit paper width snugly
  • Check paper condition: Don't use wrinkled, torn, or damp paper
  • Remove old paper: Replace paper that's been in tray for extended periods
  • Clean paper path: Periodically clean HP LaserJet Pro M404dn paper path
  • Proper storage: Store paper in dry, flat location

HP LaserJet Pro M404dn Paper Jam Still Not Fixed?

If paper jams persist in your HP LaserJet Pro M404dn after following these steps, there may be a mechanical issue:

  • Worn or damaged paper feed rollers
  • Faulty fuser assembly
  • Duplex unit malfunction
  • Internal component damage

Our expert technicians can help diagnose and fix persistent HP LaserJet Pro M404dn paper jam issues. Call +1-888-423-7757 for professional assistance.