HP OfficeJet Pro 9020 Driver Installation, WiFi Setup & Troubleshooting Guide 2025

The HP OfficeJet Pro 9020 is a reliable all-in-one inkjet printer with wireless connectivity. This guide covers HP OfficeJet Pro 9020 driver installation, WiFi setup, and troubleshooting for Windows 10, Windows 11, and macOS.

HP OfficeJet Pro 9020 Driver Download

Download the latest HP OfficeJet Pro 9020 drivers from HP's official website:

1. Visit support.hp.com
2. Enter "OfficeJet Pro 9020" in the search box
3. Select your operating system (Windows 10/11 or macOS)
4. Download the HP Full Feature Driver or HP Smart app
5. Run the installer and follow the setup wizard

Installing HP OfficeJet Pro 9020 Drivers on Windows

Method 1: HP Smart App (Recommended)

1. Download HP Smart from Microsoft Store
2. Open HP Smart and click "Add Printer"
3. Select "Set up a new printer"
4. HP Smart will automatically detect and install HP OfficeJet Pro 9020 drivers
5. Follow on-screen instructions to complete setup

Method 2: Manual Driver Installation

1. Download HP OfficeJet Pro 9020 driver package from HP website
2. Extract the downloaded file
3. Run setup.exe as Administrator
4. Select "Install Printer Driver"
5. Choose connection type (USB or Network/WiFi)
6. Complete the installation wizard

HP OfficeJet Pro 9020 WiFi Setup

Using HP Smart App

1. Download HP Smart app on your phone or computer
2. Open HP Smart and tap "Add Printer"
3. Select "Set up a new printer"
4. Choose "HP OfficeJet Pro 9020" from discovered printers
5. Enter your WiFi network password
6. Wait for printer to connect (1-2 minutes)
7. Verify connection status in HP Smart app

Using Printer Control Panel

1. On printer touchscreen, tap Setup icon
2. Navigate to "Network" > "Wireless Setup Wizard"
3. Select your WiFi network from the list
4. Enter WiFi password using touchscreen keyboard
5. Wait for printer to connect to WiFi

HP OfficeJet Pro 9020 Troubleshooting

Issue: "Driver Not Found" Error

Solution:

1. Uninstall existing HP OfficeJet Pro 9020 driver from Device Manager
2. Restart your computer
3. Download fresh driver from HP website
4. Install driver in Administrator mode

Issue: HP OfficeJet Pro 9020 Shows Offline

Solution:

1. Check printer is powered on and connected
2. Go to Settings > Devices > Printers & scanners
3. Right-click HP OfficeJet Pro 9020 → "Use printer online"
4. Update HP OfficeJet Pro 9020 driver if issue persists

Issue: Print Jobs Stuck in Queue

Solution:

1. Open Services (Windows + R, type services.msc)
2. Find "Print Spooler" → Right-click → "Restart"
3. Clear print queue: Control Panel > Devices and Printers > HP OfficeJet Pro 9020 > See what's printing
4. Delete stuck print jobs

HP OfficeJet Pro 9020 Network Driver Setup

For network-connected HP OfficeJet Pro 9020 printers:

1. Ensure printer is connected to network
2. Print network configuration page from printer control panel
3. Note the printer IP address
4. On Windows: Settings > Devices > Add printer > Add printer using IP address
5. Enter printer IP address
6. Select "HP Universal Print Driver" or specific 9020 driver

HP OfficeJet Pro 9020 Driver for Mac

1. Download HP OfficeJet Pro 9020 driver from HP website (macOS version)
2. Open downloaded .dmg file
3. Run HP Easy Start or installer package
4. Follow installation wizard
5. Add printer in System Preferences > Printers & Scanners
6. Select WiFi network connection (Bonjour or IP address)

HP OfficeJet Pro 9020 Ink Cartridges

HP OfficeJet Pro 9020 uses HP 910/912 ink cartridges:

• HP 910 Black Original Ink Cartridge
• HP 912 Tri-color Original Ink Cartridge (Cyan, Magenta, Yellow)
• HP 910XL Black High-Yield Ink Cartridge
• HP 912XL Tri-color High-Yield Ink Cartridge

HP OfficeJet Pro 9020 Common Issues

Paper Jams

If you experience paper jams:

1. Turn off printer and unplug power cord
2. Open rear access door and input tray
3. Remove jammed paper carefully (pull in direction of paper flow)
4. Check for torn paper pieces
5. Close all doors and restart printer

Print Quality Issues

If print quality is poor:

1. Run print head cleaning utility from HP Smart app
2. Check ink cartridges are properly installed
3. Replace low or empty ink cartridges
4. Use recommended paper type and quality
5. Align print heads from printer settings
6. Use genuine HP ink cartridges for best results

Low Ink Warnings

When ink is low:

1. Replace HP 910 or HP 912 ink cartridges
2. Open printer access door
3. Remove old cartridges and install new ones
4. Close door and wait for printer to calibrate
5. Print a test page to verify installation

Updating HP OfficeJet Pro 9020 Drivers

1. Open HP Smart or visit HP Support website
2. Check for HP OfficeJet Pro 9020 driver updates
3. Download latest driver version
4. Uninstall old driver first (optional but recommended)
5. Install new HP OfficeJet Pro 9020 driver
6. Restart computer and printer

HP OfficeJet Pro 9020 Mobile Printing

Print from your phone or tablet to HP OfficeJet Pro 9020:

1. Install HP Smart app on your mobile device
2. Ensure mobile device and HP OfficeJet Pro 9020 are on same WiFi network
3. Open HP Smart app and select HP OfficeJet Pro 9020
4. Choose document or photo to print
5. Tap "Print"

HP OfficeJet Pro 9020 Specifications

• Print Speed: Up to 24 pages per minute (ppm) black, up to 20 ppm color
• First Page Out: As fast as 7 seconds (black)
• Resolution: Up to 1200 x 1200 dpi (black), up to 4800 x 1200 dpi (color)
• Connectivity: USB, Ethernet, WiFi, WiFi Direct
• Paper Capacity: 250-sheet input tray
• Functions: Print, Scan, Copy, Fax
• Ink Type: HP 910/912 cartridges

Need Help with HP OfficeJet Pro 9020?

If you're experiencing HP OfficeJet Pro 9020 driver issues, WiFi problems, or need help with setup, our expert technicians can help. We provide remote support to install, update, or troubleshoot HP OfficeJet Pro 9020 printers. Call +1-888-423-7757 for 24/7 assistance.